Business

The Four-Part Plan to Achieve Client Satisfaction and Increase the Probability of Repeat Business

Businesses are built on the satisfaction of their clients. Unhappy customers directly impede a company’s success, yet satisfied clients lead to business growth and strong profitability.
By Dennis Cornick
March 4, 2019
Topics
Business
by Dennis Cornick

Dennis Cornick is global director of sales and marketing for Gilbane. He is the liaison to the executive management team on sales activities, administers Glibane University’s sales training program and directs Gilbane Center of Excellence leaders in various market segments.

Related stories

Business
Tariffed Construction Materials Prices Rise in May Cover Art

Tariffed Construction Materials Prices Rise in May

By ABC
The tariffs are taking effect—and materials prices are reflecting that.
Business
Contractors’ Backlog Falls Sharply in May Cover Art

Contractors’ Backlog Falls Sharply in May

By ABC
While ABC's Construction Backlog Indicator fell in May 2025, it is up since this time last year.
Business
The Age of Uncertainty: Monitoring Construction Policy Shifts Cover Art

The Age of Uncertainty: Monitoring Construction Policy Shifts

By Anirban Basu
By the time this article is read, it may be largely irrelevant. Policy is shifting daily, market volatility is acute and general economic instability is making risky what has generally been a rather strong postpandemic construction marketplace.

Follow us




Subscribe to Our Newsletter

Stay in the know with the latest industry news, technology and our weekly features. Get early access to any CE events and webinars.