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Chuck Goodrich 
Executive Vice President 
Gaylor Electric, Inc. 
Noblesville, Ind. 

John Maxwell is a favorite author of mine whose inspiration and ideas have helped direct our organization. One such quote is: “Leaders must be close enough to relate to others, but far enough ahead to motivate them.” 

Leaders must work on the strength of those around them and offer encouragement for growth. High expectations and passion to perform are major assets. In order to help our employees grow and reach their goals, we set critical success factors and key performance indicators that are measured on a monthly basis. Teams are accountable for their performance. By instilling belief in themselves and others, the mission can be accomplished. They have to be committed and work together to achieve the best for the organization and themselves. 

A well-rounded employee should be prepared to be a high performer with professional integrity and build trust with others. 

Tony Rader 
Director of Sales & Marketing  
Fort Worth, Texas 

“The servant leader is servant first.” 

After being in the construction business for more than 35 years, I take the attitude of being humble and grateful to clients for putting their trust in you to build their project. Figure out early on what their hot buttons are and keep tabs on them throughout the construction process. 

Take the servant role with your employees as well. Once when I was preparing for a jobsite walkthrough, I noticed the onsite trailer was a mess. The superintendent and others were working six days a week to ensure the schedule was met, so I swept out the trailer, cleaned the bathroom and emptied the trash. To this day, these employees remember me doing this little effort and if I ask for assistance, they would drop what they are doing to help me. Be that trash man, that servant leader, and help with the little things that your employees or clients need. It will bear many fruits for you and your firm for years to come. 

Kathy Millard 
Modern Glass Company 
Coeur d’Alene, Idaho 

Cy Wakeman is one of my favorite authors. I highly recommend her book, “Reality-Based Leadership.” The message is clear: Ditch the drama. She talks about the stories that we make up about our situations. Our reactions are often based on what we think is happening, rather than what we actually know. By focusing on the facts, we can align our stories to match reality. We are then free from the emotional stress caused by these embellishments. 

Since reading her books, I’ve really started noticing my stories and those of others. This kind of insight is so valuable in helping me communicate more effectively and overcome conflict, both personally and professionally. I’ve seen this kind of drama play out all too often in the workplace. At its worst, it can lead to low morale, lost productivity and excessive employee turnover. It is expensive not only for the business, but also for the individuals involved. 

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