November 2008

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Workforce Development

Managing Field Productivity

By Terry Kramer and Aaron Kramer


Many construction companies cannot pinpoint what causes lagging field production. And even after identifying the problem, many cannot apply the right solutions.

Construction companies seem to fall into three categories when it comes to pushing field productivity:
  • they strictly adhere to project management guidelines;
  • they allow project managers and field personnel to sort out the project management systems for each individual project; or
  • they have no system in place, resulting in office and field personnel, as well as top managers, not knowing what to do when the firm acquires a project.
Construction firms should aim to be in the first category, following distinct guidelines to maximize field production and job profits for every project. But before focusing on methods to increase production, construction firms must acknowledge that many problems do not stem from the field. Rather, the main problems are derived from a lack of communication and poor business judgments within other areas of a company.

Project selection.
Field managers cannot succeed when the projects acquired do not fit the experience and expertise of the crews.

Estimating. Field managers cannot overcome situations in which estimators do not perform takeoffs on key areas or estimates are based on insufficient drawings.

Pre-job planning. Field managers who are not included in internal meetings to discuss the scope of work, budgets, schedules, customer commitments and vendor deliveries do not know what to produce.

Mobilization. Field managers must prepare their own job trailers, tool boxes, tools and equipment, temporary utilities and materials—all within a limited jobsite area.

Production goals. Construction companies often do not calculate or share production goals for each project. Production goals can be based on linear feet, tons of output per month, square footage, cubic yards, truck deliveries or block units installed. Without this information, a field manager can’t gear up his crews for performance.

Coordination. When material and/or equipment deliveries are due at a jobsite, field managers must know delivery times to supervise production in case of disruptions, interferences or lack of staging areas.

Budgets. As jobs progress, companies capture solid job data to use for comparison. If the field manager is not involved with job cost discussions, he will not know the benchmarks and where the project stands with profit and production expectations.

Scheduling. The short-interval schedule (SIS) utilized by field managers carries as much value as the critical path method (CPM) schedule. The SIS assists field managers in linking their production to the overall CPM schedule.

Office/field communication. The project manager should not be the only home office point-of-contact for field managers during a project. Communication should be established with estimating, accounting, equipment, purchasing, human resources and other departments. It takes the entire company team to make each project successful.

Job close-outs. If companies allow office and field personnel to be reassigned to new jobs before closing out the old ones, back charges and change orders are left incomplete, and punch lists are ignored.

Quality. If managers’ and customers’ concerns about quality are not discussed prior to job start-ups, field managers will not know the standards expected on the job.

Safety. Without safety meetings, a documented safety manual and discussion about the insurance modifier, field managers will struggle to prevent injuries.

Change orders. If field managers do not understand the owner’s contract, its expectations for field performance or the company’s own change order policies, they will not know what to charge for work performed.

Equipment and tool utilization. If rental or owned equipment is allowed to languish at jobsites for weeks at a time, if hourly utilization rates are not applied to jobs, and if equipment is not kept on regular maintenance schedules, field managers will not be able to perform their jobs profitably.

All of these areas involve a link between office managers and field managers. Many construction companies assume either a project manager or a field manager can solve these issues on their own, but it takes a team approach to yield high productivity levels.


Terry Kramer is president and Aaron Kramer is management consultant of Kramer Consulting. For more information, call (480) 314-0711 or email tkramer@k-advise.com or akramer@k-advise.com.

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